|14 Days Returns Policy for Refund, Exchanges and Resizing|
coi Jewelry products are all finely crafted and produced with extreme care. All finished products are undergone very detailed quality test. We are proud to offer the quality that surpasses customers’ expectations. We want you to be absolutely satisfied with your purchased jewelry; however, if you are not completely satisfied with your purchase, you may return the item for either a refund, resizing or exchange within 14 days from the delivery date.
Our 14 Days Return Policy gives you abundant time to consider your purchase. If for any reason you are not satisfied with the quality of the jewelry, you can return any non-engraved, unworn item(s) in its original condition and packaging within 14 days from the date of receipt for a refund or an exchange. The restocking fee for refund or exchange is 20% of the purchased price of the item(s) and shipping, order administration and handling fees are non-refundable, if applicable.
When we receive your returned item, it will be reviewed by our Quality Assurance department. Once and it is accepted, your refund will be processed in just a few business days.
Resizing - Resizing charge is a standard fee of US$25.00. Additional Shipping and handling are US$10.00.
How to return?
1. Your Return Authorization Code. Email us at info@coiTitanium.com for a Return Authorization.
2. Package Your Return. Include all original packaging and gift box.
3. Ship Your Package. Ship the item with the item return form and the original packaging and gift box to us. Customers are highly recommended to insure the returned package.
If you have any questions about our return procedure, please don’t hesitate to contact us at info@coiTitanium.com.